Terms and Conditions
Tax Charges
The price is inclusive of any payable VAT in the UK.
Warranties
You warrant that the information entered onto the Order Form is true. Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this agreement.
Shipping and Handling
Orders should be received within a maximum of 5 working days, excluding bank holidays. Normal delivery period is 3 working days. Ashley Bond Shoes will cover the postage and packing cost of your order within the UK Mainland only. Postage outside the UK will be charged £15.
Delivery times are either 3 to 5 days for stock that we have in our UK Warehouse, or up to 28 days (typically 5 to 10 working days) for stock that we have to order from our supplier in Italy. We will try to deliver orders as quickly as is possible.
| Destination | Area Covered | Cost | Delivery |
|---|---|---|---|
| UK Zone 1 | UK Mainland Excluding Scottish Highlands | Free | 3-5days |
| UK Zone 2 | All other UK Destinations Excluding the Channel Islands | £1.95 | 3-5 days |
| Europe | **Named Countries Only | *£15.00 | 5-8 days |
| Rest of World | **Named Countries Only | *£15.00 | 5-28 days |
*Australia, Austria, Belgium, Canada, UK - Channel Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey
Delivery Schedule
If your chosen goods are available your order will be processed. We will deduct the price payable for your chosen products from your nominated credit or debit card, postal order or cheque. Your products will be dispatched to you once we have received payment clearance.
If for any reason we do not receive payment clearance we will be under no obligation to dispatch your order.
Exchanges
We will only exchange unworn shoes that have been returned for the following reasons
- Goods are found to be damaged on receipt
- Wrong size ordered or sent
Shoes must be returned within 28 days of the date of purchase. Postage for returns and replacement shoes within the UK, will paid by Ashley Bond Shoes. We recommend that you obtain proof of delivery for your return, as we are not liable for goods lost in transit to ourselves. We will issue a credit note if the size/colour required is not available at the time of exchange.
Please note that on special promotional offers such as the ‘buy 1 pair and get 1 free’ no exchanges or refunds can be made on the free pair.
Refunds
Refunds are only available on faulty merchandise and will be made to the credit/debit card used for payment. Postage charges for returns that are not the liability of Ashley Bond Shoes Ltd, will be deducted from any refunds.
Free Offer Shoes
Please note that on special promotional offers such as the ‘buy 1 pair and get 1 free’ no exchanges or refunds can be made on the free pair.